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Frequently Asked Questions

Below are some of the most frequently asked questions. If your question is not listed below, please complete our Contact Form to have a Customer Service Representative contact you.

Question: What methods of payment do you accept?
Answer: We accept VISA, Mastercard,AMEX online using the secure online payment services of Pay Pal.

A Pay Pal account is not necessary to use this service.

Question: Not receiving email for login and password request.
Answer: You must use the email address on file when requesting your login and password to be sent to you.
If your email is no longer valid, simple login with your OLD email address and change your account information.
Question: How long does it take before I will receive my order?
Answer: You will receive a confirmation email once your order has been processed and shipped.
Question: What is your return policy?
Answer: We will replace merchandise that is determined to be damaged, or for any errors made in shipping.MUST notify us of problem within 3 days.
Question: What method of shipping do you use?
Answer: We ship all orders by way of UPS Ground or United States Postal Service.
Should you require alternative shipping arrangements, please contact us.

Click here for Shipping Information.

Question: Will my information be shared with any outside parties?
Answer: We do not share or sell any client information. For more information please see our Privacy Policy.

PO Box 1027 - Milford, PA 18337
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